WHAT IS THE RETURN POLICY ON SOFISTY.IN ?

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WHAT IS THE RETURN POLICY ON SOFISTY.IN ?

The provided details outline the return policy for products purchased through Sofisty:

  1. Return Eligibility:

    • Most products are eligible for returns, with clear indications of eligibility on the product page.
    • Returns must be raised within 15 days of delivery.

  2. Conditions for Return:

    • Eligible products for return must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in original packaging.
    • Some product categories such as hygiene products (like undergarments, handkerchiefs, shorts) and certain accessories might not be eligible for returns. Customers are advised to check the product descriptions for items that cannot be returned.

  3. Return Process:

    • Customers can initiate the return request through the Sofisty Returns Dashboard.

It’s essential for customers to review the specific return policy for each product before initiating a return, as certain items may have distinct return conditions or exceptions.

Product Returns

The return process with Sofisty typically involves the following steps:

  1. Requesting Return:

    • Customers can request a return for eligible products through the Style Union Returns Dashboard.

  2. Pick-Up Arrangement:

    • After the return request is placed, Sofisty organizes a pick-up for the item.
    • The courier partners are scheduled to pick up the item within 3-5 business days from when the return request is received.

  3. Warehouse Check and Refund Initiation:

    • Once the returned products are received and inspected at Sofisty’s warehouse:
      • The refund process is initiated from Sofisty’s end.

It’s important to ensure that the returned item meets the specified return conditions to qualify for a refund. Customers should monitor the return status through the provided dashboard or contact Sofisty’s customer support for any queries regarding the return process or refund status.

CAN I CANCEL MY ORDER ?

Certainly! The cancellation policy with Sofisty.in typically involves the following aspects:

  1. Cancellation Timeframe:

    • Customers can cancel an order within 24 hours after placing it.
    • Cancellation requests can be made through the “My Order” section on the website, via email to Sofisty.in, or by engaging in a chat session on the provided contact number.

  2. Conditions for Cancellation:

    • Orders can only be canceled if the product hasn’t been shipped yet.

  3. Company’s Right to Cancel:

    • Sofisty.in reserves the right to cancel any order without prior confirmation from the customer.
    • They may perform verification processes before shipping an order, which could involve obtaining verbal or written confirmation from the customer.

Customers should be mindful of the stipulated timeframe and conditions for canceling an order to ensure a successful cancellation process.

HOW WILL I RECEIVE THE REFUND FOR MY CANCELLED OR RETURNED PRODUCT ?

Absolutely! Here’s the information regarding refunds for prepaid orders made on Sofisty.in:

For prepaid orders, the refund will be processed back to the original mode of payment. This means that the money will be reimbursed to the same bank account, credit card, or debit card from which the payment was initially made.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND FOR A CANCELLED ORDER OR RETURNED PRODUCT ?

Sure, the refund policy for canceled orders and returns on Sofisty.in is as follows:

  1. Canceled Orders: Refunds for canceled orders will be processed within 3 business days. The refunded amount will be credited back to the original payment method used during the purchase. This process usually takes a few business days depending on the bank or payment gateway.

  2. Returns: Once the returned products reach Sofisty warehouse and are verified by their team, the refund process will be initiated. The refund will be made to the original payment method used while placing the order. Please allow some time for the refund to reflect in your account after the return has been processed.

CAN I RETURN PART OF MY ORDER ?

Absolutely, Sofisty allows returns within 15 days of delivery for eligible products. However, certain items may not be returnable according to their policy. It’s essential to check the product description or return policy on the website to ensure the items you want to return are eligible.

THE GARMENT DOES NOT FIT. WHAT CAN I DO ?

If the product doesn’t fit or meet your expectations, you can reach out to Sofisty’s customer care at +91 9879867233 or contact them via email at kayraenterprise7233@gmail.com. They’ll likely assist you in resolving the issue or guide you through the return process.

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